iPad = Better Support
Jun 10
One of the challenges we always face in this business is ensuring that we’re able to provide our clients with the highest level of support – 7 days a week, 24 hours a day. Even with backups on top of backups, it is (very occasionally) possible to be caught without the ability to respond immediately to a request for support.
We’re using the new iPad 3G to help bridge those gaps – allowing us to have complete access to our systems and clients’ sites no matter where we happen to be. With some powerful applications loaded and nearly-universal network access, we have the tools available to respond quickly.
Only time will tell if the investment was a wise one … but please know that we’re looking at every opportunity to improve our response times and level of service.